Shipping Policy

Processing & Shipping Times

Our warehouse processes and ships out all orders Mondays-Fridays (excluding major holidays). After placing your order, if the product you ordered is in stock, your package should be shipped out within 1-4 business days after your order is placed, and you will receive an email with the tracking number soon after to the email address you provided when checking out (within 24 hours of your order leaving the warehouse). E-packet is our primary carrier for U.S customers. Depending on where you live, packages are delivered within 5-25 days from the date of shipment. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@yappypaw.com

Number of Packages

Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.

Out of Stock/Backordered Items

In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.

Address Changes

Our warehouse staffs are super quick hence if you notice an error, please email us as soon as possible with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!